Terms of service

Terms and Conditions

These terms and conditions are the contract between you (buyer) and Roff Industries ( Pty ) Ltd ("Roff Milling",“us”, “we”, etc). Should you deal with us through Our Website, you shall be deemed for all purposes to be cognisant of the terms and conditions and to have agreed to be bound by them.

We are Roff Industries ( Pty ) Ltd, a company registered in South Africa, reg number 2007/022279/07 Our address is nr. 10, 9th Avenue, Industria, Kroonstad 9499.

You are: The entity and or person who deals with us through our website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave our website immediately and not deal with us.

IMPORTANT NOTIFICATION:

This agreement shall apply in regard to both persons and entities defined as consumers in terms of the CONSUMER PROTECTION ACT, 68 of 2008 (Act) as such protected by the Act and persons and entities not protected by the Act.

To enable you to ascertain your legal position in this regard, it is suggested that you visit the website containing the Act being https://www.gov.za/documents/consumer-protection-act

Accordingly, if you are a consumer as defined by the Act you will be entitled to certain legislative protections which do not apply in the case of entities not regulated by the Act.

It is your duty to establish whether you are protected by the Act or not.

Accordingly, in the event where any of the provisions of this agreement are in conflict with the provisions of the Act, such conflicting contractual provisions shall be deemed to be replaced by the legislative provisions.

For entities not enjoying the protective provisions of the Act, the provisions of this agreement shall prevail.

1. Roff Milling liability for damages, lost shipments and insurance referred to in clause 9;

2. The acknowledgements by the Buyer read with the non-variation provisions as referred to in clause 3;

3. The indemnifications and limitations contained in clauses 2.8, 3, 13.9, 13.10 and 20;

In the same vein, provisions contained in this agreement as contemplated by section 49(1) of the Act, are highlighted in bold and in different font so as to catch your attention.

By virtue of the fact that you are, by applying and using Our Website, clearly computer literate, we accept for all purposes that you are able to peruse the Act and protect your rights thereabout.

If you are protected by the Act, the following relevant provisions of the Act must be read into this agreement; your attention is drawn to:


The terms and conditions:

1. Definitions

In this agreement:

"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2. Interpretation

In this agreement, unless the context otherwise requires:

2.1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.

2.2. these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.

2.3. any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.

2.4. except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.

2.5. in this agreement references to a party include references to a person to whom those rights and obligations are transferred or pass as a result of a merger, division, reconstruction or other re-organisation involving that party.

2.6. the headings to the paragraphs do not affect the interpretation.

2.7. a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.

2.8. in any indemnity, a reference to costs or expenses shall be construed as including the reasonable estimated cost of management time of the indemnified party at the time when the indemnity becomes operative,

2.9. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.

2.10. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

2.11. By agreeing to these terms, you represent that you are in all respects legally capable to act, to, as such conclude an agreement with us and insofar as the context may allow that you have given us your consent to allow any of your minor dependents to use our Website.

3. Our contract with you

3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

3.3. If you use our website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you and or your principal.

3.4. We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on our website on the day you order Goods.

3.5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you order those Goods.

3.6. If in future, you buy Goods from us under any arrangement which does not involve your payment via our website; these terms still apply so far as they can be applied.

3.7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

4. Acceptance of your order

4.1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may, against a refund of the amount paid by you in respect of the Goods, decline to supply the Goods to you without giving any reason.

4.2. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:

4.2.1 accept the alternatives we offer;
4.2.2 cancel all or part of your order.

4.3. We may, in our sole discretion, against a pro rata refund, limit or cancel quantities purchased per person, per household or per order.

5. Price and payment

5.1. The price payable for the Goods that you order is clearly set out on Our Website.

5.2. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price and have made payment of the balance.

5.3. Prices exclude value added tax (“VAT”).

5.4. If the Goods you order is available in parts, you must pay us the full price of your order before we will send any part of it.

5.5. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Rand will be borne by you.

5.6. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.

5.7. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that you are afforded the opportunity to either cancel the purchase against a refund of the amount paid by you or, upon our notification opt to accept the correct price and attended to the payment thereof: we shall notify you and you are obliged to make a choice within 10 days from the notification date..

5.8. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we request payment.

5.9. If we owe you money in respect of an order placed by you, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 15 days from the date when that repayment is due.

5.10 Payment may be made via Visa and Mastercard Credit Cards as well as bank deposit.

6. Security of your credit card

We take care to make Our Website safe for you to use.

6.1. Card transactions will be acquired for Roff Milling via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

6.2. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, customer details will be stored separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

6.3 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

7. Delivery and pick up

7.1. all reasonable effort will be made that Goods in stock are despatched within 7 days from the day you place an order to purchase the Goods.

7.2. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.

7.3. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

7.4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.

7.5. We are not liable for the Goods damaged or lost during shipping. Shipping insurance is limited to the insurance provided by the courier, unless stated otherwise. Enquire about insured shipping by sending an email to sales@roff.co.za and note that additional charges will be the responsibility of the customer.

7.6. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

7.7. Signing "Unchecked", "Not Checked" or similar is not acceptable.

7.8. We will send you a message by email to tell you when we have despatched your order.

7.9. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

7.10. Some Goods will be delivered directly from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer's delivery policy.

7.11. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.

7.12. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

7.13. We are happy for you to pick up Goods from our warehouse provided you make an appointment in advance and payment has been received into our bank.

7.14. The delivery time stated on the product page is based on information available at the time of publication and is therefore based on good faith.

7.15. Orders are not shipped or delivered on weekends or public holidays.

7.16. Shipping charges for your order will be calculated and displayed at checkout.

7.17. Delivery delays can occasionally occur. Please contact us at sales@roff.co.za should you experience a delay.

7.18. For international orders, and a custom shipping rate quote can be obtained from sales@roff.co.za, or you can arrange collection. Choose collection at checkout and after payment has been made for the Goods, contact us with your order number at sales@roff.co.za and request an international shipping quote. We currently cannot calculate international shipping rates at checkout for destinations outside of South Africa.

7.19. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, clearing, standing, inspections, insurance, storage, etc.).

7.20. Local orders - You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) for domestic orders. The tracking number will be active within 24 hours.

7.21. International orders – A Shipment Confirmation email will be sent once your order has shipped containing your tracking number(s) if tracking is available.

7.22. You will receive a ‘Ready For Collection’ email when your order is packed and ready for collection.

7.23. The collection address is 10, 9th Avenue, Industria, Kroonstad, Free State, South Africa

7.24. Collection times are between 8:00 and 16:00 Monday to Tuesday, and 08:00 and 12:00 on Fridays. No collections on weekends and public holidays.

7.25. If you pick up Goods from our premises then:

7.25.1 Goods are at your risk from the moment they are picked up by you or your Carrier from our warehouse;

7.25.2 you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

8. Pre-shipment inspections

8.1. The customer is responsible for arranging any and all inspections and certificates required before final packaging and shipping.

8.2. Any fee related to the inspection is for the customer’s account.

8.3. If an inspection is required, send an email to sales@roff.co.za prior to placing an order to avoid additional unpacking/repacking charges.

8.4. Inspections are by appointment only and need to be made at least 48 hours before the inspection. Allow 48 hours after the inspection for packing, depending on the order volume.

9. Damages, lost shipments and insurance

9.1. You should consider using a trackable shipping service or purchasing shipping insurance. Other than placing your order with the carrier, we don’t guarantee that you will receive your order.

9.2. Photograph any damage to the packaging and Goods inside.

9.3. Please save all packaging materials and damaged Goods before filing a claim.

10. Foreign taxes, custom charges and duties

10.1. If you are not in South Africa, we have no knowledge of, and no responsibility for compliance with the laws in your country.

10.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

10.3. Value Added Tax (VAT) is added to all orders collected from Roff Milling. The customer is responsible for claiming the VAT during the export/import process.

10.4. Roff Milling is not responsible for any customs and taxes applied to your order and remains your responsibility to pay on presentation of export documents to avoid any clearing delays.

11. Liability for subsequent defects

11.1. We will repair or replace Goods which fail to comply with the provisions of the Act or which show a defect. If you claim that the item is defective, the following conditions apply:

11.1.1 the defect must be reported to us within two weeks of becoming apparent and within 6 months from delivery;

11.1.2 Only defects resulting from faulty design or manufacture are liable to be replaced or repaired;

11.1.3 that you have returned the defective Goods or parts to us immediately upon receipt of our demand thereof.

11.2. If we agree that we are liable will repair or replace the Goods as we decide

11.3. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

11.4. The following will NOT be regarded as defects and will not entitle you to a return under this section:

12. Goods returned

12.1. Due do the technical nature of the Goods, you should make sure it is suitable for your application or requirements.

12.2. A 20% handling fee will be charged on a return authorised by us under the terms of this paragraph.

12.3. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

12.4. If the Goods you return, show any sign of damage or loss we shall be entitled to deduct the cost from the refund amount.

12.5. Goods can be returned, provided:

12.5.5 You log a return by contacting us by email at sales@roff.co.za within 21 days of delivery or collection;

12.6. none of the following Goods may be returned:

12.7. Goods should be returned:

12.7.5 You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

12.8. You must tell us by email message to address that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the reason for return. We will then issue a return note. If you send Goods to us without a return note, we may not be able to identify sufficient details to enable us to attend to your complaint.

13. Disclaimers

13.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.

13.2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be amended in effect, only to the extent necessary to comply with the specific law applicable

13.3. We make no representation or warranty for:

13.4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

13.5. We shall not be liable to you for any loss or expense arising either out of or in connection with your use of Our Website or the purchase and/or use of the Goods, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.

13.6. We make no representation or warranty and accept no responsibility in law for:

13.7. Our Website includes Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on Our Website.

13.8. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.

13.9. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.

13.10. This paragraph (and any other paragraph which excludes or restricts our liability or provides an indemnity to us) applies to our directors, officers, employees, subcontractors, agents and affiliated companies, as well as to us.

13.11. If you become aware of any breach of any term of this agreement by any person, please tell us by email. We welcome your input but do not guarantee to agree with your judgement.

13.12. Nothing in this agreement excludes liability for a party's fraud.

14. Your account with us

14.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

14.2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

14.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

15. Restrictions on what you may Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

15.1. be malicious or defamatory;

15.2. consist in commercial audio, video or music files;

15.3. be illegal, obscene, offensive, threatening or violent;

15.4. be sexually explicit or pornographic;

15.5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

15.6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

15.7. solicit passwords or personal information from anyone;

15.8. be used to sell any Goods or services or for any other commercial use;

15.9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

15.10. link to any of the material specified above, in this paragraph.

15.11. send age-inappropriate communications or Content to anyone under the age of 18.

16. Your Posting: restricted content

16.1. hyperlinks, other than those specifically authorised by us;

16.2. keywords or words repeated, which are irrelevant to the Content Posted.

16.3. the name, logo or trademark of any organisation other than yours.

16.4. inaccurate, false, or misleading information.

17. How we handle your Content

17.1. Our privacy policy is strong and precise. It complies fully with current law which is available on this page.

17.2. If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.

17.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

17.4. We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.

17.5. We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.

17.6. You agree to waive of your right to claim authorship and your right to object to any distortion, mutilation or other modification of your work as provided in the Copyright Act 1978.

17.7. You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.

17.8. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

17.9. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.

17.10. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

17.11. Please notify us of any security breach or unauthorised use of your account.

17.12. We do not solicit ideas or text for improvement of our Service, but if you do send to us material of any sort, you are deemed to have granted us a licence to use it in the terms set out at sub paragraph16.6 above.

18. Removal of offensive Content

18.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

18.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

18.3. If you are offended by any Content, the following procedure applies:

18.3.1 Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.

18.3.2 we shall remove the offending Content as soon as we are reasonably able;

18.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

18.4. We may re-instate the Content about which you have complained or not.

18.5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

18.6. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

19. Security of Our Website

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

19.1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

19.2. link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;

19.3. download any part of Our Website, without our express written consent;

19.4. collect or use any product listings, descriptions, or prices;

19.5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

19.6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;

19.7. share with a third party any login credentials to Our Website.

19.8. Despite the above terms, we now grant a licence to you to:

20. Indemnity

You agree to indemnify us against all costs, claims and expenses arising directly or indirectly from:

20.1. your failure to comply with the law of any country;

20.2. your breach of this agreement;

20.3. any act, neglect or default by any agent, employee, licensee or customer of yours;

20.4. a contractual claim arising from your use of the Goods;

20.5. a breach of the intellectual property rights of any person.

21. Intellectual Property

21.1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

21.2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

21.3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

21.4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

22. Miscellaneous matters

22.1. When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

22.2. Where we provide Goods without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those Goods or that service.

22.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

22.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

22.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

22.6. Any communication to be served on either party by the other shall be delivered by hand or sent by fast mail service or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

22.7. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

22.8. So far as the law permits, and unless otherwise stated, this agreement does not give any right to any third party.

22.9. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.

22.10. In the event of any conflict between any term of this agreement and the provisions of the memorandum of incorporation of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

22.11. The validity, construction and performance of this agreement shall be governed by the laws of the Republic of South Africa and you agree that any dispute arising from it shall be litigated only in that country.