Refund policy

Goods returned

• Due do the technical nature of the Goods, you should make sure it is suitable for your application or requirements.
• A 20% handling fee will be charged on a return authorised by us under the terms of this paragraph.
• You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
• If the Goods you return, show any sign of damage or loss we shall be entitled to deduct the cost from the refund amount.
• Goods can be returned, provided:
  • Return is within 21 days of delivery or collection;
  • Goods are undamaged, unused and in original packing;
  • it is not missing any accessories or parts;
  • Return with proof of purchase;
  • You log a return by contacting us by email at sales@roff.co.za within 21 days of delivery or collection;
• none of the following Goods may be returned:
  • Goods which is cut to size, as wire mesh;
  • Custom build Goods.
  • Goods on sale or clearance:
  • Consumable Goods;

• Goods should be returned:
  • with both Goods and all packaging as far as possible in their original condition;
  • securely wrapped;
  • including our delivery slip;
  • at your risk and cost.
  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• You must tell us by email message to address that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the reason for return. We will then issue a return note. If you send Goods to us without a return note, we may not be able to identify sufficient details to enable us to attend to your complaint.