Shipping policy

Shipping Policy

• All reasonable effort will be made that Goods in stock are despatched within 7 days from the day you place an order to purchase the Goods.
• Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
• If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
• We may deliver the Goods in instalments if they are not all available at the same time for delivery.
• We are not liable for the Goods damaged or lost during shipping. Shipping insurance is limited to the insurance provided by the courier, unless stated otherwise. Enquire about insured shipping by sending an email to sales@roff.co.za and note that additional charges will be the responsibility of the customer.
• All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
• Signing "Unchecked", "Not Checked" or similar is not acceptable.
• We will send you a message by email to tell you when we have despatched your order.
• If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
• Some Goods will be delivered directly from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer's delivery policy.
• Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
• Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
• We are happy for you to pick up Goods from our warehouse provided you make an appointment in advance and payment has been received into our bank.
• The delivery time stated on the product page is based on information available at the time of publication and is therefore based on good faith.
• Orders are not shipped or delivered on weekends or public holidays.
• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery delays can occasionally occur. Please contact us at sales@roff.co.za should you experience a delay.
• For international orders, and a custom shipping rate quote can be obtained from sales@roff.co.za, or you can arrange collection. Choose collection at checkout and after payment has been made for the Goods, contact us with your order number at sales@roff.co.za and request an international shipping quote. We currently cannot calculate international shipping rates at checkout for destinations outside of South Africa.
• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, clearing, standing, inspections, insurance, storage, etc.).

Shipment confirmation & Order tracking

• Local orders - You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) for domestic orders. The tracking number will be active within 24 hours.
• International orders – A Shipment Confirmation email will be sent once your order has shipped containing your tracking number(s) if tracking is available.

Collections

• You will receive a ‘Ready For Collection’ email when your order is packed and ready for collection.
• The collection address is 10, 9th Avenue, Industria, Kroonstad, Free State, South Africa
• Collection times are between 8:00 and 16:00 Monday to Tuesday, and 08:00 and 12:00 on Fridays. No collections on weekends and public holidays.
• If you pick up Goods from our premises then:
  • Goods are at your risk from the moment they are picked up by you or your Carrier from our warehouse;
  • you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.  

Shipment to P.O. boxes or rural areas like farms

Roff.co.za ships to addresses within South Africa.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

Please request a quote from sales@roff.co.za.